Luftbild Graal-Müritz

Quality Management - guaranteed responsibility of the whole team

Gerade in den Bereichen onkologische Rehabilitation und Anschlussheilbehandlung (AHB) tragen wir eine große Verantwortung.
Qualität ist daher in unserer Klinik oberstes Gebot.

Nur durch große Sorgfalt und höchste Ansprüche an unsere Gesundheitsleistungen können wir Ihrer besonderen Lebenssituation gerecht werden.

In particular in the areas of oncological rehabilitation and post-hospital curative treatment (referred to in the German medical insurance catalogue of services as AHB) we bear great responsibility. Quality is therefore rule number one at our clinic. Only the greatest care and highest standards in our health services can do justice to your special situation in life.
 

Certified Quality

2007 - Quality Management System according to DIN EN ISO 9001:2000.

2008 and 2009 - Certification according to DIN EN ISO 9001:2000 by the company BSI Management-Systems. BSI is one of the first certification company with its main emphasis on the health care system.

Quality assurance through the German Pension Insurance (DRV). In a peer review process external appraisers evaluate the quality of the entire rehabilitation process on the basis of discharge summaries.

In 2008 and 2009 our clinic was awarded the RAL Seal of Quality for Nutrition and Whole Foods by the German Registered Association for Quality Control of Diet and Whole Foods.

The goals of our quality management system are:

the high-quality further development of our rehabilitation services, individually tailored to the needs of each patient - and of course according to the specifications of the pension funds and medical insurances.

Optimisation of processes and resources

  • Greatest possible transparency of rehabilitation services
  • Systematic processing and remedying of potential sources of error
  • Optimum utilization of resources and potentials

An enduring, positive image for the Rehabilitation Clinic

  • A high degree of employee satisfaction and broad identification of the staff with their clinic
  • The close cooperation with companies and individuals in the region - both regional and beyond

 

Methods to ensure and improve quality:

  • Weekly patient forums with the leading doctors and the administrative executives
  • Patient questionnaires upon admission and discharge
  • Evaluation of the patient questionnaires within the team
  • Regular, weekly team meetings
  • Weekly medical case reviews
  • Consultations with the primary care physicians and specialists 1 - 6 months after discharge from rehabilitation
  • Work in quality circles with the goal of continuous optimization of all processes
  • Regular, internal and external further education and training

Ihr Ansprechpartner

Martin Pohl

Qualitätsmanagement-
beauftragter & PDL

Telefon 038206 / 75-0
E-Mail schreiben

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